Lenovo Tops TBR Workstation Warranty Repair Rate Study

We don’t toot our own horn too much here on the CAD/CAM Performance blog, but I thought that a new study by Technology Business Research, Inc. (TBR) was worth posting about. In a nutshell, it reveals that Lenovo desktop and mobile workstations have lower repair rates than our biggest competitors.

In real numbers, end users on Lenovo workstations can expect 23 percent fewer work interruptions in the first year, 19 percent fewer in the 2nd year and an impressive 36 percent fewer in the 3rd year. That can be a significant factor in managing your CAD/CAM team costs.

Best on the Desktop

According to the study, IT decision makers who documented repairs report that Lenovo ThinkStation workstations are significantly more durable over time than competitors’ averages, thus requiring fewer repairs than average systems.

TBR found that Lenovo desktop workstations had lower repair rates than competitor averages across the 1st, 2nd and 3rd years of life, making them the most consistently reliable devices over a three-year period.

Outstanding in the Field, Too

Lenovo also did well in the mobile workstation category. The ThinkPad W Series also had lower repair rates than competitive averages over time, and proved to be more reliable in the 3rd year than in the 1st year. This means that Lenovo’s mobile workstations are most reliable when other systems are starting to show their age and break down.

The TBR survey shows that Lenovo devices maintain high levels of reliability throughout their useful lifecycle, which can reduce your total cost of ownership (TCO) and increase your productivity.

TBR believes that Lenovo’s low repair rates are due to a relentless attention to design, engineering (especially temperature control) and manufacturing. I personally know that we put a lot of effort into making the best workstations we can possibly make, so it’s gratifying to hear someone else confirm what I’ve known all along.

A Reason to Document Repair Rates

The study also found that respondents who didn’t document actual repair rates reported lower rates than those who documented their repairs. In other words, estimated repair rates gave respondents a bit of a false sense of security.

Fortunately for Lenovo users, the discrepancy between documented and estimated rates was less than it was for the industry in general. But no matter what, I encourage you to document your actual repair rates to see which workstations in your organization are really the most reliable.

Let me know about your repair experiences—good and bad—with whatever brand or brands of workstations you’re currently using.